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Customer Service

If you have any questions or a complaint, please do not hesitate to contact or visit us or dop us a line under shop@dothedonts.com. Your happiness is our happiness.

Order

All available products are in stock and ready to deliver if not marked otherwise in the product description. After placing your order, you will receive an order confirmation by email – if you do not receive an order confirmation, please contact us.

Sizing

Our clothes are designed to have a loose fit. If you are between sizes, unsure about what size to get, or craving a more fitted look, we recommend that you order the smaller size. Below you will find our size chart and instructions on how to take your measurements.

Garment Care

OK, HERE ARE FEW DO’S AND DON’TS YOU SHOULD ACTUALLY CONSIDER: DO MACHINE-WASH COLD ● DO WASH INSIDE OUT ● DO WASH WITH SIMILAR COLOURS ● DO NOT TUMBLE-DRY ● DO NOT BLEACH

Payment

We accept payment by credit card (VISA, Mastercard) and PayPal.

Shipping Fees

The shipping fees are the same for all orders, independent of the size or weight of the package.

Germany € 5.00
EU (except Germany) and Switzerland € 20.00
All other countries € 25.00

The shipping fees will be clearly communicated to you in the shopping bag system and on the order page.

Custom Duties

For deliveries to countries outside of the EU there may be additional duties and fees. These must be borne by you. Please contact your local authorities for more information about such applicable customs duties and fees.

Terms of Delivery and Delivery Date
Delivery takes place via UPS.

We ship goods to you domestically which are in stock no later than 2-5 working days after conclusion of the contract via UPS Standard. In the case of payment in advance, delivery times shall extend from the date of receipt of payment in our account. Differing delivery times shall be specified in the context of the item description.

Goods shipped from outside the Federal Republic of Germany and within Europe which are available are usually delivered within 5-14 working days. For shipments to non-European countries, the delivery time depends on the type of shipping (airmail / overland / maritime) and the location of the recipient.

As soon as your order has been dispatched to the shipping company you will receive a tracking number so that you can track the status of your shipment with the shipping company.

Returns

We hope you will love everything that you order from us, but do not worry if something is not quite right, you have the right to withdraw from the contract within fourteen days from when you receive your order, without specifying a reason. To return items they must be in their original condition – unworn, unwashed and with all labels attached and associated packaging in its original condition.

To return items, please follow these steps:

Before sending any returns, please contact us within fourteen days from receiving your order at contact@dothedonts.com and indicate your order number, your name and address. Please feel free to use the following model withdrawal form, which, however, is not a requirement.

To download the withdrawal form please CLICK HERE.

Pack the items, together with the invoice, in the original packaging and tape it securely. We really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging when possible.

Mail your return using your carrier of choice to:

DO THE DONT’S GbR
Helmholtzstr. 2-9
10587Berlin
Germany

Please allow a couple of days for us to receive and process your return. Once we have approved the return, you will receive a full refund, including the original shipping costs. We use the same payment methods used in the original transaction.

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